To support water service providers in delivering safe and reliable services, the Queensland Department of Regional Development, Manufacturing and Water maintains a performance reporting framework, which requires annual reporting on key performance indicators (KPIs).
The goal of the framework is to provide organisational openness, insights to customers and the ability for service providers to compare their performance with others and ultimately make improvements on a voluntary basis. While the raw performance data collected via the framework was publicly available through the Queensland Government Open Data Portal, it was in spreadsheet form and required time and resources to conduct analyses.
The challenge was to provide a web based application to explore, visualise and compare data from urban water and sewerage service providers.
For customers, it needed to provide insights into service provider performance and challenges as well as building an understanding on how urban water is managed.
For service providers, it needed to enable them to monitor and compare their performance with other service providers, helping to identify what is working well, areas for improvement and budget priorities.
Queensland’s Urban Water Explorer is an interactive web-based application that allows users to explore, visualise and compare data from urban water and sewerage service providers (service providers). It includes information about service delivery, water supply security, demand management, customer service and other key areas, allowing transparency across the water sector. The Explorer groups service providers into similar size and type to allow for fair side-by-side comparison.
To find out how Truii can create a data-driven reporting tool for you, please contact us.
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